Silver Pen

• We ship via courier and Australia Post and we have used our shipping discounted rate to be able to offer you a flat rate of only $14.99 Australia Wide (International freight is by weight) for your parcel size and shipping address.
  
• Our PREORDER items are being manufactured and will be dispatched September - November 2025.
  
• We generally process in-stock orders in 1 to 3 business days and they should be shipped to you within 1-4 days depending on your location. Our current year products have a week lead time.
  
• Our other Soon to be In-Stock products mean that we are expecting stock, we can have them to you in 4-12 days depending on the item.
• For delivery estimates, you can view Australia Post's domestic parcels delivery estimator for shipping times. Please note: These do not include processing and packing time.
• For Christmas Delivery, New Year cut off dates, and Holiday Closure dates, view the announcement bar at the top of the home page for updates.
  
• The default instruction is "Authority to Leave". If they are unable to leave the parcel, the item may be left at the nearest post office or returned back to base.
  
• To ensure a hassle free delivery, give clear instructions for the postie if your address is hard to find or they need to be buzzed in.
  
• If you require a signature upon delivery please let us know in the notes. This is not possible with all types of deliveries but we will let you know if not, and you may have to pay extra for this feature.
  
• Deliveries occur between 8am-6pm, Monday through Friday, excluding holidays. 

We will accept returns for any reason as long as the merchandise is in perfect resalable condition in its original protective packaging, the goods are returned within 60 days after your delivery and the return is requested before 1st of September. We do not accept returns for current year Diaries after the 31st of August.

If you would like a replacement sent, please make a new order and then proceed to your account page to request the refund. Then we will give you your refund when we receive the returned goods. 

• We will pay for return postage within Australia as long as you return the parcel in its original or similar packaging using the label we will supply to you after you fill out the form. Please note, orders outside Australia are not eligible for paid return postage and will be at your cost.
  
• If you have the original packing slip, highlight your returned item/s and include it in your return. Otherwise, just a note with your order number, name and centre will be fine.
• Once we receive the returned item/s we will issue the refund. We do not refund the original postage cost, only the price of the goods paid including any discounts.
  
• All refunds will be provided as a credit to the credit card, PayPal account or other payment method (eg AfterPay) used at the time of purchase within ten (10) business days upon receipt of the returned merchandise. Alternatively, you can opt to choose store credit or direct deposit into your bank.
  
• If you paid with cheques or EFT please make a note in the field which Bank, BSB, Account Number and Account Name you want the refund to go into.

REQUEST THE REFUND IN YOUR ACCOUNT AREA